Terms and Conditions

This website is operated by Premier Cru Retail Stores. Throughout the site, the terms “we”, “us” and “our” refer to Premier Cru Retail Stores. Premier Cru Retail Stores offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

For your information, we reserve the right to change these terms and conditions from time to time by updating this posting.

 

  1.     The contract between us

1.1   We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once we have received payment, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form at the time of registration.

1.2   Our acceptance of your order brings into existence a legally binding contract between us.

 

  1.     Price

2.1   The prices payable for the products that you order are as set out in our website.       

2.2   All prices are quoted in East Caribbean Dollars. The prices do not include the Antigua & Barbuda Sales Tax (ABST), unless otherwise specified.  Any delivery charges are additional. Information regarding all our delivery charges can be found on our FAQ page.

2.3   You will be notified of the delivery charge in the summary of your order form. If you are charged extra due to the location that the products are delivered to, then you will be notified of the delivery charge by email prior to your order being processed.

2.4   We reserve the right to terminate any special offer or promotion at any time, without notice.

 

  1.     Right for you to cancel your contract

3.1   You may cancel your contract with us for the products you order at any time up to the end of the seventh working day from the date you receive the ordered goods provided that the products are not broken and are intact.

3.2   To cancel your contract you must notify us in writing by email to nadine@premierbev.biz.

3.3   If you have received the products before you cancel your contract then [unless, under clause 3.2, you do not have a right to cancel] you must send the products back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the products for delivery you must not unpack the products when they are received and you must send the products back to us at our contact address at your own cost and risk as soon as possible.

3.5   Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the products in question are returned by you and received by us in the condition they were in when delivered to you. 

3.6   If you do not return the products delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

 

  1.     Cancellation by us

4.1   We reserve the right to cancel the contract between us if:

4.1.1      we have insufficient stock to deliver the products you have ordered;

4.1.2      we do not deliver to your area; or

4.1.3      one or more of the products you ordered was listed at an incorrect price due to a typographical error on our website or an error in the pricing information received by us from our suppliers.

4.2   If we do cancel your contract we will notify you by e-mail at the email address provided by you and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

 

  1.     Delivery of products to you

5.1   We will deliver the products ordered by you to the address you give us for delivery at the time you make your order.

5.2   Delivery will be made as soon as possible after your order is accepted.  

5.3   You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

5.4   If you prefer to have the products delivered to you in person, we will of course do so. If you are not there the carrier driver will leave a card for you to arrange a more convenient delivery time.

5.5   We will not be held liable for any loss suffered by you if you give instructions for us to leave your products outside your house or outside any other address provided by you and the products gets stolen.

5.5   We will not be held liable for any loss suffered by you in the event that   any of the products are damaged on delivery

5.6   If you have any queries regarding delivery please contact us at orders@premierbev.biz

 

  1.     Customer satisfaction

We aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to info@premierbev.biz. If you are dissatisfied with our performance in any way, please contact our customer services department immediately on orders@premierbev.biz

 

  1.     Age restriction

7.1   We will not sell any of our products to anyone under 18 years old. By placing an order you confirm that you are at least 18 years old.

7.2   If you are buying any products as a gift the recipient must also be over 18 years old.

7.3   If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the product is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the product. 

 

  1.      Intellectual Property Rights

8.1   You agree and acknowledge that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this web site, and to the business of Premier Beverages Limited including, the structure, design and layout of the web site.

8.2   You are entitled to use our web site to purchase products in accordance with these terms and conditions only. You must

obtain our prior written consent before you use our web site or any part of it in any other manner. 

8.3   All persons, individual and corporate, are prohibited from providing hypertext or other links to the premierbev.biz web site, other than to our home page, from their own web site or from a third party's web site, without our prior written consent.  

 

  1.     Satisfactory Quality

We will use our reasonable endeavors to ensure that the products will be of satisfactory quality and fit for their general purpose.

 

  1.   Liability

10.1 If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of  the problem within 5 working days of the delivery to you of the products in question.

10.2 If you do not receive products ordered by you within 15 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address within 5 days of the date on which you ordered the products.       

10.3 If you notify a problem to us under condition 10.2, our only obligation will be, at your option.

10.3.1    to make good any shortage or non-delivery;

10.3.2    to replace or repair any products that are damaged or defective; or

10.3.3    to refund to you the amount paid by you for the products in question in whatever way we choose.

10.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause 3 of these terms and conditions.

10.5 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:     

10.5.1    loss or damage was not foreseeable to both parties when the contract was formed;      

10.5.2    loss or damage was not caused by any breach on the part of the supplier;

10.5.3    loss or damage relates to business and/or non-consumers.

10.6 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. Certain national laws may prohibit the importation or exportation of certain of our products to you. We make no representation and accept no liability in respect of the export or import of the products you purchase.

10.7 Customers should also be aware of the following inherent risks and warnings relating to the products:

10.7.1    Alcohol should be consumed in moderation.

10.7.2    The products supplied can be heavy so extra care should be taken when lifting them.   

10.7.3    Red wine in particular may cause staining if spilt so extra care should be taken.

10.7.4    Sparkling wines and champagnes can be volatile due to the build-up of gasses extra care should be taken when opening these.

10.8 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

 

  1.   Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at PREMIER BEVERAGES LIMITED, Friars Hill Road, St. John's, Antigua & Barbuda and all notices from us to you will be displayed on our website from to time.

 

  1.   Events beyond our control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or any delay caused by the carriers for whatever reason.

 

  1.   Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

 

  1.   Data Protection and Privacy

14.1 By providing your details to Premier Beverages Limited on our web site, you consent to Premier Beverages maintaining, recording, holding and using the information you give us at the time of ordering to process your orders, to improve our service to you and inform you of any promotions. All data is collected lawfully and maintained in accordance with international norms.

14.2 We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your products to you, e.g. our delivery company.    

14.3 Premier Beverages will use information about you to make marketing offers via email, telephone and mail based on your product preferences from time to time.

14.4 If you opt-out from hearing from Premier Beverages or approved third parties, you will only be contacted by Premier Beverages regarding service issues including, but not exclusively, order confirmation and delivery confirmation, significant changes to terms and conditions and informational, non-marketing emails.

14.5 Phone calls to and from Premier Beverages may be monitored or recorded for training and quality purposes. If you have any questions regarding our privacy policy, please email us at info@premierbev.biz

14.6 You acknowledge and agree to be bound by the terms of our privacy policy as set out in this clause 14. 

 

  1.   Security

15.1 We use secure servers with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.

15.2 It is your responsibility to protect your user name and password information from being disclosed to any third

party. 

 

  1.   Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has right to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available. 

 

  1.   Governing law

The contract between us shall be governed by and interpreted in accordance with the laws of Antigua & Barbuda and Antigua courts shall have jurisdiction to resolve any disputes between us.

 

  1.   Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or any delay caused by the carriers for whatever reason.